Privacy policy

Effective date: June 20, 2025
 

At Rent a Car Pasia d.o.o., we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use and protect your information when you use our website and services.
 

Information We Collect

When you use our website or make a reservation, we may collect the following types of information:

• Personal Information: Name, email address, phone number, driver’s license details, and payment information.
• Booking Details: Pickup and drop-off locations, dates, and vehicle preferences.
• Website Usage Data: IP address, browser type, device information, pages visited and time spent on our site (collected through cookies and similar technologies).
   

How We Use Your Information

We use your information for the following purposes:

• To process and manage your car rental reservation.
• To communicate with you about your booking or customer support requests.
• To improve our website and services.
• To comply with legal obligations and prevent fraud.
   

Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information with:

• Trusted third-party service providers (e.g., payment processors, IT support) who help us deliver our services.
• Authorities, if required by law or for the protection of legal rights.
   

Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control or disable cookies through your browser settings at any time.
 

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
 

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to certain processing activities.
• Withdraw consent where applicable.

To exercise any of these rights, please contact us at office@pasiarentacar.com.
 

Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss or misuse.
 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date."
 

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Rent a Car Pasia d.o.o.
Email: office@pasiarentacar.com
Phone: +382 69 999 888
 

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Statement on the Protection and Collection of Personal Data and Its Use  
("Izjava o zaštiti i prikupljanju osobnih podataka i njihovom korištenju")
 

Pasia d.o.o. is committed to protecting the personal data of its customers by collecting only the necessary, basic information required to fulfill our obligations. We inform customers about how we use their data, and we regularly give them the option to choose whether or not their information may be used for marketing purposes. All customer data is strictly protected and accessible only to employees who need it to perform their duties. All employees of Pasia d.o.o. and its business partners are responsible for respecting privacy protection principles.  

Pasia d.o.o. obavezuje se pružati zaštitu osobnim podacima kupaca, na način da prikuplja samo nužne, osnovne podatke o kupcima/ korisnicima koji su nužni za ispunjenje naših obveza; informira kupce o načinu korištenja prikupljenih podataka, redovito daje kupcima mogućnost izbora o upotrebi njihovih podataka, uključujući mogućnost odluke žele li ili ne da se njihovo ime ukloni s lista koje se koriste za marketinške kampanje. Svi se podaci o korisnicima strogo čuvaju i dostupni su samo djelatnicima kojima su ti podaci nužni za obavljanje posla. Svi djelatnici Pasia d.o.o. i poslovni partneri odgovorni su za poštivanje načela zaštite privatnosti.

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Statement on the Protection of Personal Data Transmission  
("Izjava o zaštiti prijenosa osobnih podataka")
 

Protection of personal data is ensured in accordance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and the Council, and with the implementation of the General Regulation on Data Protection.

Monri WSPay, as the payment gateway provider responsible for card transaction authorization and processing, handles personal data as a data processor and acts in accordance with GDPR and strict PCI DSS Level 1 rules related to data input and transmission security.  

Zaštita osobnih podataka u skladu sa Općom uredbom o zaštiti podataka Europskog parlamenta i Vijeća broj 2016/679-Uredba te provedbe Opće uredbe o zaštiti podataka

Monri WSPay kao izvršitelj provođenja autorizacije i naplate kreditnih kartica postupa s osobnim podacima u svojstvu izvršitelja obrade te sa osobnim podacima postupa u skladu sa Općom uredbom o zaštiti podataka Europskog parlamenta i Vijeća broj 2016/679 te prema strogim pravilima PCI DSS L1 regulative o zaštititi upisa i prijenosa podataka.
 

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Statement on the Use of Monri WSPay  
("Izjava o korištenju Monri WSPay-a")
 

Pasia d.o.o. uses Monri WSPay for secure online payments.

Monri WSPay is a secure system for online payments, enabling real-time payments via credit and debit cards and other methods. It provides customers and merchants with a secure way to enter and transmit card information, as confirmed by the PCI DSS certificate held by Monri WSPay. The system uses a 256-bit SSL encryption certificate and TLS 1.2 cryptographic protocol – the highest levels of security for data input and transfer.  

Pasia d.o.o. koristi Monri WSPay za online plaćanja.
Monri WSPay koristi Monri WSPay za online plaćanja.

Monri WSPay je siguran sustav za online plaćanje, plaćanje u realnom vremenu, kreditnim i debitnim karticama te drugim načinima plaćanja. Monri WSPay kupcu i trgovcu osiguravaju siguran upis i prijenos upisanih podataka o karticama što podvrđuje i PCI DSS certifikat koji Monri WSPay ima. Monri WSPay koristi SSL certifikat 256 bitne enkripcije te TLS 1.2 kriptografski protokol kao najviše stupnjeve zaštite kod upisa i prijenosa podataka.